1.1. This notice refers to uplan.ge's existing protection mechanisms against unauthorized access to personal data, through which uplan.ge ensures the protection of your personal data. The latter includes information that uplan.ge obtains for you during the period of service provision, which, in accordance with the legislation of Georgia, is subsequently also used for direct marketing purposes. The purpose of the notice is to provide you with information regarding our operating principles and your legal protection mechanisms when processing personal information.
1.2. uplan.ge takes responsibility that:
1.2.1. We will take care of the security and protection of your personal data;
1.2.2. We will not use your data improperly;
1.2.3. We will provide you with full and comprehensive information regarding the processing of your personal data at any time;
1.3. Similar to the promise of protection of personal data confidentiality, the said data is protected by the Georgian law on personal data protection;
1.4. According to the law, you have the right to request information about the processing of your data. You have the right to receive the following information:
1.4.1. Your shared personal data;
1.4.2. Purpose of data processing;
1.4.3 Legal basis for data processing;
1.4.4 How your data was collected;
1.4.5 To whom your data has been transferred;
1.4.6 Basis and purpose of providing data;
1.5 You may request a copy of the information we process;
1.6 In accordance with the law, you have the right to request the correction, update, addition, blocking, deletion or destruction of your personal data if it is incomplete, inaccurate, not up-to-date or if it has been collected and processed against the law. We operate in accordance with the laws of Georgia, which may prevent us from immediately deleting your personal data. Such obligations may arise from tax laws, consumer protection laws and other relevant laws;
1.7 uplan.ge is obliged to provide you with the mentioned information upon your request. We have the right to use personal data only if we have a specific contractual and/or legal basis for this;
1.8 uplan.ge has a lawful basis for using your information, which includes a business-related and/or commercial purpose. It is important that even in this case, the processing of information by uplan.ge is not aimed at harming your interests;
1.9 We collect two types of information about our users: personally identifiable information ("Personal Information") and non-personally identifiable information;
1.10 Personally identifiable information is information through which a specific user can be identified. When you engage in an activity through our website, we may ask you to provide certain information about yourself. Such activities include:
1.10.1 Opening an account;
1.10.2 Orderinggoods or services from us or our partners;
1.10.3 Submitting information and/or post any information on the discussion page;
1.10.4 participating in contests, surveys sponsored by us or our partners;
1.10.5 Posting a comment, sharing your opinion with us or our partners;
1.10.6. Requesting information about our services;
1.10.7 Sending an application for employment with us;
1.10.8 registering for special offers presented by third parties through our website (collectively referred to as "identification activities");
1.11 You are not obligated to engage in identification activity. However, if you choose to engage in identification activity, we may ask you to provide certain personal information about yourself, such as your first and last name, email address, gender and date of birth, as well as other additional information about you that is voluntary. When you order goods or services, we may also ask you to provide your credit card number, its expiration date, authentication code or other information. The latter is not stored on our website, as the payment is made on the security server of our partner bank. Therefore, we do not have access to your credit card information. Depending on the type of activity you engage in, some information will be mandatory and some will be voluntary. If you do not submit the required information for a particular activity, you will not be able to participate in that activity;
1.12 Non-personally identifiable information is information that does not identify a specific user. This type of information may include things like "Uniform Resource Locator" the "URL" of the website you visited before you came to our website, the "URL" of the website you visited after you left our website , the type of browser you are using, and your Internet Protocol "IP" address. We and/or third party service providers and advertisers authorized by us may automatically receive this information when you use our website. This is done through such electronic mechanisms as "Cookies", "Web Beacons", "Pixel Tags";
1.13 On our website, we collect information about cookies, user navigation and behavior on the website, namely:
1.13.1. IP address, device type, operating system and browser from which the website is accessed;
1.13.2 We collect information about the pages opened on our website, the duration of the session and various session parameters;
1.13.3 Information about the actions that took place on our website: filling out forms, using interactive elements of the website, etc.
1.13.4 The process, time and form of filling in the fields on the website;
1.14. Collected personal information is used:
1.14.1 To communicate with you;
1.14.2 To increase the intensity of use of the website;
1.14.3 To meet your requests, to develop new ways of cooperation and to develop our business;
1.14.4 To develop and implement effective marketing activities;
1.14.5. To study how customers use our goods and services;
1.14.6 Toreceive advice or recommendations regarding our goods and services;
1.14.7 To develop/manage our brands, goods and services;
1.14.8 Tosupply our goods and services;
1.14.9 To process and manage customer payments;
1.14.10 Todetect, report and prevent financial crimes;
1.14.11 To manage our and our clients' risks;
1.14.12 To comply with laws and regulations relevant to us;
1.14.13 To respond to complaints and find ways to resolve them;
1.14.14 To conduct our business effectively and efficiently, including our financial position, business opportunities, planning, communications and corporate governance;
1.14.15 To exercise rights and obligations;
1.14.16 To generate website statistics to optimize processes, fields and website design;
1.14.17 To protect website users and prevent fraudulent activities;
1.14.18 On the website of customers flow of control and Marketing to evaluate the effectiveness of campaigns;
1.14.19 For adapting the website and its components;
1.15 The purpose of collecting personal information is:
1.15.1 Update data, identify goods and services of interest to you and provide you with this information;
1.15.2 Development of goods and services;
1.15.3 Definition of focus groups of clients for the offer of new goods or services;
1.15.4 To effectively fulfill our legal duties and contractual obligations;
1.15.5 Ensuring compliance with regulations relevant to us;
1.16 We can obtain personal information about you from the sources provided by you to uplan.ge and listed below;
1.17 We collect data from you in the following cases:
1.17.1 When you contact us for our goods or services;
1.17.2 When communication is carried out by telephone and/or e-mail
1.17.3 When you use our websites, mobile applications and web chat;
1.17.4 When you send letters in both physical and electronic form;
1.18 We use cookies and monitor the behavior of users on our website to ensure that we offer the best experience while on our website and to be able to continuously improve the quality of service. We use cookies to determine how users navigate our website and to generate Google Analytics reports;
1.19 Before starting to use the website, you have the option to accept the notification about cookies and the observation of user behavior by clicking on the "Agree" button. In the event that you do not agree to the "Cookie Policy", although you continue to use the website, the said action will still be considered as your consent to the above-mentioned action;
1.20 We do not use cookie files and data obtained as a result of observing user behavior to collect personal information. If you want to restrict cookies or block them on our website, you can do so by changing your browser settings. However, please note that some services offered by us will not function if you block or delete cookies;
1.21 On our website, we collect information about cookies, users' website navigation and behavior, namely:
1.21.1 IP address, device type, operating system and browser from which the website is accessed;
1.21.2 We collect information about the pages opened on our website, the duration of the session and various session parameters;
1.21.3 Information about the actions that took place on our website: filling out forms, using interactive elements of the website, etc.;
1.21.4 The process, time and form of filling in the fields on the website;
1.22 We may need to share your personal data in cases defined by the legislation of Georgia, as well as with other organizations that must provide you with the goods or services you have selected or offer you certain services.
Provided that prior to sharing such information, said parties must agree to keep your data secure and confidential;
1.23 We reserve the right, in cases strictly defined by law, to provide access to your personal data to law enforcement authorities for the purpose of performing official duties, including the detection, investigation and prevention of crime;
1.24 If you do not wish to provide personal information, it may be delayed or impossible to fulfill our obligations to you, including using the account or receiving relevant services;
1.25 Your personal data may be shared as a result of a company reorganization and/or merger. In this case, our legal successor will obtain all information in our possession, including your personally identifiable information. Nevertheless, this Privacy Policy will apply without limitation to your personally identifiable information;
1.26 We reserve the right to disclose your personally identifiable information where required by law and when we deem it necessary to protect our rights and/or to satisfy any legal process, judgment/order or other legal process against the Website. We also reserve the right to disclose your information for the following purposes: to enforce and implement this policy; complying with and enforcing the terms and conditions of use of our website or any other agreement; protect the rights, property, or safety of the Website, its users, or others;
1.27 Minors under the age of 18 are prohibited from using uplan.ge. We do not knowingly store or collect information from persons under the age of 18. Protecting the personal information of minors is very important to us. Accordingly, if we learn that a user is under the age of 18, we will take appropriate steps to delete that user's personal information from our database. By using uplan.ge you confirm here that you are at least 18 years old;
1.28 We keep your personal data for the entire period of your service, as well as for up to 10 years after the end of the service for the following reasons:
1.28.1 To respond to questions and complaints;
1.28.2. To prove that we have treated you fairly;
1.28.3 In order to perform accounting in compliance with relevant regulations/rules;
1.29 We may keep your personal information for longer than 10 years unless we are able to delete it for legal or regulatory reasons. If you believe that any of your data held by us is incorrect or incomplete, please contact us to clarify your concerns. We will take all reasonable steps to investigate and correct this error. You have the right to object to our use of your personal data, or to request its deletion, removal or cessation of use, unless we have a legal basis for keeping it. Contact us if you do not agree with our use of your data, if you have questions or if you wish to cancel or limit the use of your data;
1.30 We reserve the right to change this Privacy Policy at any time. Any changes to the Privacy Policy will be posted immediately on the Privacy page and in other places we believe will keep you informed about what information we collect, how we use it, and when we disclose it (where required by law). In addition, you will be notified of any significant changes to the Privacy Policy by email or by posting an appropriate notice on our home page. It is your responsibility to periodically check the information protection policy;
1.31 We may use your personal data to market specific goods and offers to you;
1.32 We have access to your personal data to the extent that you share it with us or we collect it through the means we have in the process of providing services to you.
1.33 We will study your data to understand what you need, what you are interested in, or what you may want. This is how we decide which goods, services or offers may be suitable for you;
1.34 We only use your personal data and send you marketing messages when we have a legitimate interest to do so. We promise that our activities will never be unfair, wrong or directed against your interests;
1.35 If you have any questions regarding the information protection policy, our general rights and obligations or our processing of your data, please contact us by e-mail;
1.36 By agreeing to the company's terms and conditions, you consent to the full processing of your personal data by the company.
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